Shipping policy
Shipping Policy
Where We Ship
We ship to addresses across Canada, United States and the rest of the world.
Processing Time
Orders are typically processed within 1–3 business days of payment confirmation. You will receive a tracking number once your order has shipped.
Shipping Methods
We provide freight and courier quotes based on the size and weight of your part. Shipping costs are calculated at checkout.
- Small parts (sensors, filters, brackets, etc.): shipped via courier (Canada Post, UPS, FedEx, or Purolator)
- Large/heavy parts (engines, transmissions, axles, body panels, etc.): shipped via freight carrier — a freight quote will be provided before shipment
Freight Shipments
For oversized or heavy items, we will contact you after your order is placed to confirm the freight quote and delivery details. Freight deliveries are typically curbside — a loading dock or forklift may be required on your end for very large items.
Local Pickup — Edmonton, AB
Local pickup is available from our location in Edmonton, Alberta. Select "Local Pickup" at checkout or contact us to arrange. Pickup is by appointment only.
Delivery Timeframes (Estimates)
- Alberta: 1–3 business days
- Rest of Canada: 3–7 business days
- United States: 5–10 business days
Freight shipments may take longer depending on carrier availability and your location.
Shipping Damage
If your part arrives damaged, please photograph the damage and packaging immediately and contact us within 48 hours of delivery. We will work with the carrier to resolve the claim.
Questions?
Contact us at parts@mydadstruckparts.com before ordering if you need a shipping estimate for a specific part.